Safe Transport Vic - CPV & Bus

Taxi and rideshare fares can be calculated differently depending on how a trip is arranged.

For unbooked taxi trips, fare meters must be used and maximum fares apply in Melbourne, Geelong, Ballarat and Bendigo.

For trips booked through an app, phone or website, prices are set by the booking service provider and may vary. Passengers can also request an estimated or fixed fare before accepting the trip.

The next stage of CPV industry reforms has been finalised, with changes taking effect from 1 July 2026.

Drivers will now need to provide information about the booking service provider or providers they accept bookings with. Drivers can now update this information in the ST Vic user portal, and should complete this by 1 September 2026.

The reforms also include changes to the CPV Public Register and approved in-car security camera requirements.

Read more on our website: https://bit.ly/3Quwhm8

Victoria’s snow season is underway, bringing challenging alpine driving conditions for buses and coaches travelling to the mountains.

If you’re heading into alpine areas:
• Slow down and drive to the conditions
• Leave extra space between vehicles
• Watch for changing weather and icy roads
• Make sure required alpine equipment is onboard

Plan ahead and help keep passengers safe this snow season.

More on alpine bus safety: https://bit.ly/4o9wOq1

There are new changes to how bus and CPV incidents are reported.

From 4 June 2026, duty holders will need to classify by incident type when submitting a notifiable incident report.

Reporting obligations have not changed. The new field is designed to support more consistent reporting across the bus and CPV sectors.

Guidance is available to help operators choose the correct incident type:
• Bus guidance: https://bit.ly/3REwxPR
• CPV guidance: https://bit.ly/43fqfsl

Drivers and cyclists share Victoria’s roads every day.

On World Bicycle Day, we’re reminding all road users to stay alert and help keep each other safe.

Drivers can help by:
• Giving cyclists plenty of space
• Checking mirrors and blind spots
• Looking carefully before turning or opening doors
• Taking extra care near bike lanes and intersections

A little extra awareness can make a big difference.

Happy Mother's Day to all mums, grandmothers, and carers.

Our thoughts are also with those who are doing it tough today.

🐕‍🦺 Happy International Guide Dog Day!

Today we're celebrating the guide dogs and assistance dogs that support passengers every day.

These dogs aren't pets, they're working animals. In Victoria, assistance dogs are allowed in all taxis, rideshares and buses, and drivers must not refuse them.

Know the rules and your responsibilities: https://go.vic.gov.au/3S0Wes2

Long hours. Busy roads. Constant focus. It all adds up.

On World Day for Safety and Health at Work, we’re reminding CPV and bus drivers to look after themselves on the job.

A few simple habits can make a big difference:
• Look after your wellbeing
• Keep your vehicle safe and roadworthy
• Stay focused behind the wheel

Because when drivers stay safe, everyone gets home safer.

We’ve released a new Guide to Transporting Passengers in Wheelchair Accessible Vehicles.

You might not drive a wheelchair accessible vehicle (WAV) — but all CPV drivers assist passengers with mobility needs.

The guide supports drivers to safely and confidently assist passengers, focusing on respectful communication, correct use of vehicles and equipment, and providing assistance that supports dignity, independence, and individual needs.

Worth having — even if you don’t drive a WAV.

Download the guide: https://go.vic.gov.au/4tQGCXC