Water Authority of Fiji

Valele Reservoir roof re-commissioned Residents in and around Valele, Ba, are expected to find significant relief to their water issues following the re-commissioning of the Valele Reservoir roof project.

Valele reservoir re-commissioning to benefit 6000 people Minister for Public Works Ro Filipe Tuisawau says the reservoir suffered severe damage during Category 5 Tropical Cyclone Winston in 2016. [Photo:

Join the team at the #2026 FIJI Showcase from 10am tomorrow!

We aim to raise awareness about ’s services.

Check us out at booth T7 in the Bronze Section to chat with our team. We will be happy to answer your queries and clarify any doubts.

See you there!

💧

𝗪𝗔𝗙, 𝗝𝗜𝗖𝗔 𝗮𝗻𝗱 𝗡𝗘𝗢𝗦 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 𝘁𝗼 𝗟𝗮𝘂𝗻𝗰𝗵 𝗦𝗡𝗔𝗣𝗣𝗬 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗠𝗲𝘁𝗲𝗿 𝗥𝗲𝗮𝗱𝗶𝗻𝗴 𝗣𝗶𝗹𝗼𝘁

𝗦𝘂𝘃𝗮, 𝗙𝗶𝗷𝗶 – 𝟭𝟵 𝗝𝘂𝗻𝗲 𝟮𝟬𝟮𝟲 – The Water Authority of Fiji (WAF), in partnership with the Japan International Cooperation Agency (JICA Fiji Office) and NEOS Co. Ltd, has officially launched the SNAPPY AI Water Meter Reading Pilot Project, marking a significant step forward in modernising Fiji’s water services through digital innovation.

The project was formalised through a tripartite signing ceremony held at the WAF Head Office, reinforcing the strong and longstanding partnership between Fiji and Japan in advancing sustainable development within the water sector.

The SNAPPY project introduces a smartphone-based application that uses advanced digital technology to enhance the efficiency and accuracy of water meter reading across Fiji.

𝗗𝗿𝗶𝘃𝗶𝗻𝗴 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗶𝗻 𝗪𝗮𝘁𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆

WAF Chief Executive Officer, Seru Soderberg, said the pilot project represents an important milestone in the Authority’s digital transformation journey.

“The SNAPPY pilot project presents an exciting opportunity for us to assess how artificial intelligence and digital innovation can support more accurate meter reading, improve operational efficiency, and strengthen customer confidence in the billing process.”

Through this initiative, WAF will explore how emerging technologies can improve operational performance, enhance data quality, and support better resource management across the water network.

Mr Soderberg acknowledged JICA’s continued support and the Government of Japan’s longstanding contribution to Fiji’s development.

“Through our partnership with JICA and NEOS Co. Ltd, we are embracing innovative solutions that will enhance operational efficiency, improve data accuracy and strengthen customer confidence in our services,” he said.

Deputy Resident Representative of JICA Fiji Office, Itoyama Hiroshi, said that JICA is pleased to assist WAF in reducing its Non-Revenue Water (NRW).

“I would like to express my sincere appreciation to the Team at WAF, the representatives of Neos and JICA consultants from Japan for their continued efforts, collaboration and commitment to bringing this new initiative together, which is expected to contribute to sustainable water services in Fiji,” Mr Hiroshi said.

Also present at the signing ceremony was the Ambassador of Japan to Fiji, His Excellency, Mr Hiroshi Tajima, who commended this important project.

“Since the establishment of diplomatic relations 56 years ago, Fiji has remained one of Japan’s key partners in the Pacific. Through JICA, Japan has supported Fiji’s development priorities across sectors such as infrastructure, disaster resilience, water resource management and human resource development. Strengthening both socio-economic progress and institutional capacity,” HE Tajima emphasised.

NEOS Co. Ltd. CEO Tetsumasa Inada said they were grateful for the opportunity and the partnership.

“It is a great honour for us to participate in this project and to join today’s signing ceremony. On the world map, Fiji and Japan may appear to be apart, separated by more than 7,000 kilometres, but in today’s digital world, distance has a different meaning; through the internet, we can connect in seconds."

"For NEOS, Fiji is not a distant country across the Pacific Ocean but a close neighbour in a connected world – we would like to work as neighbours and contribute to the development of both Fiji and Japan. We want to move forward together with WAF while listening carefully, sharing and learning with the same purpose for each other,” said Mr Inada.

𝗞𝗲𝘆 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗼𝗳 𝘁𝗵𝗲 𝗦𝗡𝗔𝗣𝗣𝗬 𝗣𝗿𝗼𝗷𝗲𝗰𝘁

The SNAPPY project is expected to deliver a wide range of benefits for both WAF and customers across Fiji:

𝟭. 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗱 𝗔𝗰𝗰𝘂𝗿𝗮𝗰𝘆 𝗶𝗻 𝗕𝗶𝗹𝗹𝗶𝗻𝗴
The application enables more precise and real-time meter readings, reducing reliance on estimated billing and ensuring customers are charged fairly based on actual consumption.

𝟮. 𝗥𝗲𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝗶𝗻 𝗡𝗼𝗻-𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗪𝗮𝘁𝗲𝗿
By improving meter reading accuracy and detecting discrepancies, SNAPPY will help reduce non-revenue water losses—one of the key operational challenges for water utilities globally.

𝟯. 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗱 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆
The use of smartphone-based digital tools will streamline meter reading processes, saving time and resources while enabling faster data collection and analysis.

𝟰. 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗖𝗼𝗻𝗳𝗶𝗱𝗲𝗻𝗰𝗲
Accurate and transparent billing improves customer trust, while digital verification processes allow customers to have greater confidence in their water usage records.

𝟱. 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗘𝗺𝗽𝗼𝘄𝗲𝗿𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗜𝗻𝗰𝗹𝘂𝘀𝗶𝗼𝗻
The SNAPPY App has the potential to empower communities—particularly in rural areas—by enabling individuals, including women, to participate in meter reading using smartphones.

𝟲. 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗳𝗼𝗿 𝗪𝗮𝘁𝗲𝗿 𝗖𝗼𝗻𝘀𝗲𝗿𝘃𝗮𝘁𝗶𝗼𝗻
By providing accurate consumption data, the system encourages responsible water use and helps raise awareness about conserving Fiji’s limited water resources.

𝟳. 𝗖𝗮𝗽𝗮𝗰𝗶𝘁𝘆 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗮𝗻𝗱 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝗧𝗿𝗮𝗻𝘀𝗳𝗲𝗿
Through collaboration with JICA and NEOS Co. Ltd, WAF staff will gain exposure to international best practices, strengthening technical skills and long-term institutional capacity.

𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝗙𝗶𝗷𝗶’𝘀 𝗟𝗼𝗻𝗴-𝗧𝗲𝗿𝗺 𝗪𝗮𝘁𝗲𝗿 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆

The SNAPPY initiative aligns with Fiji’s broader water sector strategies, including efforts to modernise operations, improve customer experience, and ensure sustainable water resource management into the future.

JICA representatives highlighted that the project builds on ongoing collaboration with WAF in areas such as leak detection, capacity building, and the introduction of digital (DX) technologies to strengthen water service delivery.

The SNAPPY project will be piloted in selected areas to assess its functionality and adaptability within Fiji’s operational environment. Insights gained from the pilot phase will guide future implementation and potential scaling across the country.

This initiative reflects a shared commitment between WAF and its partners to innovation, sustainability, and delivering improved services to communities throughout Fiji.

𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗦𝗡𝗔𝗣𝗣𝗬 𝗣𝗿𝗼𝗷𝗲𝗰𝘁

The SNAPPY application is a smartphone-based digital solution designed to improve water meter reading through the use of advanced technologies and real-time data capture. The pilot will assess the system’s functionality, adaptability and effectiveness within Fiji’s operational environment.

: https://youtu.be/S46WYRv2958

💧