MTVH

We’re pleased to launch our refreshed Customer Voice Framework, built with input from nearly 1,000 residents.

The new framework has taken feedback from our residents and put it into action. It will strengthen how we:

- Listen to residents
- Turn feedback into action
- Create more inclusive opportunities to get involved

Through new Networks and Forums, residents will have clearer, more accessible ways to influence decisions at both local and strategic levels.

Read the new Framework here:https://www.mtvh.co.uk/wp-content/uploads/2026/06/MTVH-Customer-Voice-Framework-2026-2030.pdf

🏗️We recently marked a major milestone at 55 West, West Ealing, a building delivering 100% affordable homes, being delivered in partnership with HG Construction.

The scheme will provide 144 homes for London Living Rent, plus a communal roof garden and two flexible-use commercial units at ground level.

A big thank you to everyone involved on the day, and to the teams working behind the scenes to bring this project forward.

Thanks also to the Greater London Authority for their engagement on the event.

Watch our video from the event below! 🎥

Today we’re pleased to launch our new year strategy - MTVH 2030. Created with our residents, this is how we’ll deliver better services, stronger communities, and lasting impact together. Thank you to the more than 3000 residents who provided their feedback to us.

Our ambition is simple: to make sure every resident has a safe, comfortable home, receives a service they can rely on, and has hope for the future.

Our strategy is built around three key priorities:

🔑 Your Home – safe and well-maintained homes

🌱 Your Future – investing in people and communities

💬 Your Service – listening and improving

MTVH 2030 is about more than homes. It’s about creating pride and building a future shaped by those we serve. Find our strategy here: https://www.mtvh.co.uk/about-us/mtvh-2030-strategy/

Following on from our previous video on our partnership with Macmillan Cancer Support, our latest video sheds light on what is needed when it comes to improving access to cancer support services for people who are often underrepresented in traditional health outreach.

By listening first and co-creating solutions with local people, this work is reshaping how cancer awareness and support are delivered across Lambeth, one of London’s most diverse boroughs.

💬 Event attendees told us that, for the first time, they:
∙ “Feel empowered to talk about cancer without judgement”
∙ Are “self-checking for signs and symptoms” between screenings
∙ Feel more confident speaking to a GP and booking screenings

We’re so pleased to see how this project has successfully brought communities together by blending health discussions with arts and cultural events. This has enabled underrepresented groups to access health information, generated momentum for building alliances, and helped more people build the confidence they need to access cancer support services.🌟

Our two-year project, in collaboration with Macmillan Cancer Support, has taken us on a journey to reduce inequalities and improve access to cancer support services for residents in Lambeth.

During the partnership, we have:
🗣️ Held over 1,500 meaningful conversations with residents affected by or concerned about cancer
🏘️ Brought cancer conversations into trusted and accessible community spaces
🤝 Built strong local networks to help people access the right support at the right time

Hear from Scott Duncan, Macmillan Project Manager, as he shares how housing associations such as MTVH can act as anchor organisations and play a vital role in reaching people who might otherwise miss out on life-changing support. 💚