Juba Electric Distribution Company - JEDCO

APPLY FOR POWER CONNECTION THE LEGAL WAY

APPLY FOR POWER CONNECTION THE LEGAL WAY

Don't accept advice or offers to obtain electricity illegally. Always follow the official JEDCO connection process.

NOTICE OF TEMPORARY POWER RATIONING
JEDCO wishes to inform its valued customers and the general public of temporary power rationing due to planned maintenance of the power generation plant from 8th June to 28th June 2026.
Please find attached the Press Release and Power Rationing Schedule for more information.
- Toll-Free Customer Care: 319

CHECK YOUR CONSUMPTION IN SECONDS
Daily Usage • Monthly Usage • Credit Balance • Purchase History

DON'T PAY ANY JEDCO STAFF FOR SERVICE
All official JEDCO payments must be made through JEDCO Finance office. Always ensure that you receive an official receipt for every payment made.
- JEDCO staff are not authorized to collect cash payments for carrying out their duties.
- Report any staff member demanding payment for a service immediately by calling our Toll-Free Hotline: 319.
Your report helps us uphold transparency, accountability, and quality customer service.
JEDCO – Powering Juba, Serving You Better.

Register Your Complaint Through the JEDCO Utility App

Did you know that you can report power-related complaints directly through the JEDCO Utility App, in addition to calling our 319 Toll-Free Line?
How to Register a Complaint

1️⃣ Click "Register Complaint" on the App home screen.
2️⃣ Select the Complaint Type from the drop-down list.
3️⃣ Select the Location from the drop-down list.
4️⃣ Enter the Location Description.
5️⃣ Enter the Customer Name.
6️⃣ Enter the Meter Number.
7️⃣ Enter the Phone Number.
8️⃣ Enter a Second Phone Number (if available).
9️⃣ Type the Complaint Description.
🔟 Click "Register Complaint" to submit your request.

- Once submitted, your complaint will be received by the JEDCO Emergency Team and assigned to the appropriate team for prompt resolution.
- Download the JEDCO Utility App today and enjoy convenient access to our services.
To download and install the App, visit:
www.jedcopower.com

JEDCO – Powering Juba, Serving You Better.

PUBLIC NOTICE
SUNDAY’S - SALES CENTER WORKING HOURS
JEDCO would like to inform our valued customers of the Sales Centers that will be operational on Sundays with immediate effect:
🔹 Nimra Talata Center: 9:00 AM – 8:00 PM
🔹 Mauna Center: 9:00 AM – 8:00 PM
🔹 Juba Town Center: 9:00 AM – 4:00 PM
🔹 Gudele Center: 9:00 AM – 4:00 PM
Please Note: Munuki Center and Gumbo-Shirkat Center will no longer operate on Sundays. Customers in these areas and nearby locations are advised to visit the nearest JEDCO Sales Center or authorized POS Agent to purchase electricity tokens.
Our Call Center 319 (Toll Free) and the Emergency Dispatch Team remain operational 24/7 to ensure continuous support and prompt response to customer needs.
At JEDCO, we remain committed to providing reliable service and excellent customer support.
JEDCO wishes all Christians a blessed, peaceful, and joyful Sunday 🙏.

Eid Al Adha Mubarak from JEDCO
As we celebrate this blessed Eid Al Adha, may your homes be filled with peace, joy, and the bright light of happiness.

Planned Power Interruption – Feeder B
Dear Valued Customers,
Please be informed that a construction crew has scheduled to relocate a medium voltage on Feeder B. This is for your information and early planning
Details are as follows:
• Date: Saturday, 30th May 2026
• Time: 08:00 AM – 09:30 AM (1 ½ Hours)
• Affected Areas: {Custom area, Nyakuron west area, Rock City partial, Suk Mamur area, Jebel area partial & Checkpoint area.}.
We apologize for any inconvenience this may cause. Our team will work efficiently to accomplish on time. For any, reach our toll-free at 319 toll free.