06/18/2026
We’ve made some progress on the Dryden sub. Many of you should have had your power recently come back on. We are continuing to work on the other multiple outages throughout the territory.
Update: Our Dryden substation is down due to a NYSEG outage. NYSEG is currently working on restoration, and is estimating restoration to be around 2:00PM.
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We are aware of an outage in the Masonville/Walton area.
06/18/2026
Update: Our Dryden substation is down due to a NYSEG outage. NYSEG is currently working on restoration, and is estimating restoration to be around 2:00PM.
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We are aware of an outage in the Masonville/Walton area.
06/14/2026
Members, our apologies for the extended outage affecting those served from our Dryden substation. We've had crews working to restore an outage for the past 4.5 hours, and it looks like it could be a few hours more. A member reported a pole on fire, and we had to de-energize a section while we worked to fix the problem. We appreciate your patience as we work to get power restored as quickly and safely as possible.
06/03/2026
It's garage sale season, but utility poles are not bulletin boards. While a power pole might seem like a convenient place to post a sign, it is actually critical electrical infrastructure that utility crews rely on to safely maintain and repair the power system. Nails, staples, tacks, and posted signs can create hazards for lineworkers, interfere with maintenance work, and increase the risk of injury when crews climb poles or handle equipment. Help protect utility workers and support safe, reliable service by keeping power poles free of signs, advertisements, staples, nails, and other attachments.
05/29/2026
Our offices will be closed Friday May 29, for staff training and event.
To report an outage or pay by phone please call: 1-855-939-3672
Our offices will return to normal business hours, Monday June 1
05/27/2026
We are aware of an outage in the Masonville/Bainbridge area. Our crews are out working to restore power as quickly and safely as possible.
05/25/2026
This Memorial Day, please join us in taking a moment to remember the heroes who gave the ultimate sacrifice. Today and every day, we celebrate their extraordinary service, commitment, and courage. Have a safe Memorial Day!
Please note our office is closed today and will reopen tomorrow, 5/26
05/25/2026
Our offices will be closed Monday May 25, in observance of Memorial Day.
To report an outage or pay by phone please call: 1-855-939-3672
Our offices will return to normal business hours, Tuesday May 26
05/15/2026
Members, we are currently experiencing an outage affecting our Dryden substation. We’ve had crews working to restore power for the past several hours and think we are close to having the situation resolved. Thank you for your patience and understanding.
05/14/2026
Our lobby will be closed today, May 14, 2026 until 12pm for an all employee training.
As always our automated line will be available for reporting outages or making payments (855) 939-3672. Please call 607-746-2341 for assistance as needed.