D. Jeremy DeMar, MA, CPE, ENP

This is Part 3 of my series on Forward Deployed Engineers in 9-1-1. The first two posts covered the trend and the deployment problem. This one is about something harder to quantify: what good deployment actually feels like from the chair.

I've spent enough time around consoles to know there's a specific kind of distrust that builds when a new tool gets dropped into a center without anyone who understands the floor being part of the process. It's not resistance to technology. 9-1-1 professionals adapt to new tools constantly. It's resistance to tools that were clearly built and deployed by people who never had to use them under pressure.

The model, at its best, is the opposite of that. It's someone who sits with your team before changing anything. Who watches how your 9-1-1 call-takers actually triage during a high-volume stretch. Who understands that a single extra click or a half-second of UI lag isn't a minor inconvenience, it's a variable in a life-safety process.
That kind of deployment doesn't happen by accident, and it doesn't happen remotely. It happens because someone made it their job to understand the PSAP/ECC Operations floor as well as they understand the technology.

As this role takes shape in our industry, I think this is the standard worth holding it to. Not "does the tool work," but "does the person responsible for it actually understand what's happening in your center at 3 AM."

That's the bar. I'd love to see our industry get there.

https://tech.yahoo.com/wearables/articles/plaud-teases-ai-wearable-one-110000748.html?guccounter=1&guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAACQsHPeCe7wC-f7Xg4ZEkKYv8MNr2plTEIqMomk39SjRRq7htryEcjd28m7idArbY50lU9_fUYXs16oDUXYo3XBQwYCEIyseI-fawzJMXEvwj8bEruTmdayJFy_aPNebN53e6Hydo5glWZqvMJFR22J4XThKAAX4FV_kjXXjkIPw

"The new wearable will connect to multiple AI agents and could even come with its own mobile data connection."

Plaud teases new AI wearable, and this one might not need a phone for its AI smarts Plaud could be looking beyond AI note taking for its next product release

Thank you for the hospitality, Florida APCO and for the wonderful conversation during my session this week on for 9-1-1! Wonderful Conference!

Feels good to be heading back for a few days to the "home" office, but I'm really stoked about seeing so many of you at in a little over a week. Intrado Safety has so many I N C R E D I B L E things in store for you.

See you all in Columbus!

NENA - National Emergency Number Association MASS NENA

Had an I N C R E D I B L E conversation with so many of the Sunshine State's 9-1-1 heroes at !

We discussed all-things and the impact this technology is having on PSAP/ECC workflow.

Thank you all for the wonderful contributions and dialogue. I always enjoy collaborating with my Florida APCO colleagues and friends!



Intrado Safety

Hey Florida APCO attendees aspiring to move up within the 9-1-1 and Emergency Communications profession, while I'm in town, let's have a conversation this week!

Unsure about your career path? Not clear about the benefits of industry certification and credentials? Questions about what the promotional process looks like?

There are so many incredible opportunities in our profession and our PSAPs/ECCs need AMAZING people like you to lead today, and in the future.

I'm looking forward to hearing YOUR story!

Beautiful morning in Ft. Myers, FL! Ready to kick off an AMAZING week at Florida APCO 2026!



Intrado Safety

Good Monday morning everyone!

Psyched to be heading to Ft. Myers today for one of my F A V O R I T E 9-1-1 gatherings, the Florida APCO Conference!

I hope you'll join me on Wednesday for an informative and collaborative conversation on the many ways in which has been introduced into 9-1-1 workflow and what the future landscape of implementation looks like for our nation's PSAPs/ECCs.

Safe travels to all attending , and I'll see you soon!

Intrado Safety

Hey Florida APCO 9-1-1 Directors, Supervisors, and Aspiring PSAP/ECC Leaders, a few questions for your consideration before our discussion this week:

Where should the line be drawn between AI assistance and 9-1-1 professional judgment in a live call?

How do you build trust in an tool when seconds matter and there's no time to double-check it?

Five years from now, what does a "normal" 9-1-1 shift look like with in the loop, and is your workforce ready for it?

Looking forward to doing a deep dive into these and many other questions on Wednesday afternoon this week. I hope you'll stop by and be a part of the conversation.

See you soon!



Intrado Safety

Absolutely looking forward to visiting with my Florida APCO 9-1-1 colleagues and friends in Ft. Myers next week.

Florida PSAP/ECC leaders, aspiring leaders, supervisors, I hope you'll attend my session and participate in a collaborative and informative conversation on how we can best address the challenges associated with guiding emergency communications through the shift.

See you next week!

Intrado Safety

Absolutely AMAZING day at Audi Field yesterday in Washington DC for the Alliance for Automotive Innovation Auto Tech Showcase. Weather was perfect, with the rain holding off until this morning. So many great demonstrations of our Intrado Safety solution through VIPER and VIPERNextGen 9-1-1 Call Handling Platforms!

Returning to the Motor City this morning for the ITS America Events Conference & Expo, where I'll be rounding out a three-event Advanced Automatic Collision Notification awareness effort, working with Automotive OEM's and Telematics Service Providers (TSPs) to further dialogue on how this incredible technology, when deployed in our nation's 9-1-1 centers, will improve and